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Coronavirus practices Updated Americana Insurance Group

At Americana Insurance Group (AIG), the health and well-being of our clients, employees, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our clients as the situation evolves.

 

***Effective Monday, July 6, 2020 we will be opening our offices back up to the public by appointment only.

 

Based on Federal, State, and local orders taking a more relaxed stance and with other more vulnerable businesses opening up for business AIG felt the timeline for our office to start our ramp up phase to be open to the public will begin July 6, 2020. We are taking pre-cautionary measures to phase up to a complete re-opening in the future. With that said not all employees will be back to work in the office. This current plan is very fluid and could change depending on any  situations that could arise. If you would want to set an appointment on or after July 6 please call our office at 507-377-2000 or reply to this email. Otherwise we would still highly recommend you in using the services we have currently set up as follows:

 

 Servicing-

To get service for your insurance needs you can still call our office at 507-377-2000 and each employees extension is listed within the current answering system. Another option if you would like to contact one of our employees directly please go to our website www.americanainsurance.com and go to “OUR TEAM” section and we have all of our employees listed with emails and cell #’s. Otherwise you can still call our office if so desired.  

 

Payments-  

Some clients like to stop in our office to make payments. If we could ask you to go to our website www.americanainsurance.com and click go to “ABOUT US” tab and click on Our Carrier Partners/Pay Bill section you can make payments through that system, or you can call our office and we can take payment information over the phone and lastly you can drop your payment in our door slot on the North End of our building where our agency name is on the door. Please make sure you use an envelope and have the billing invoice included with the payment.  

We know that this is not business as normal and there could be some challenges. Please know we will do everything we can for you to have a good experience through this process.   We appreciate your patience and understanding as we navigate through this unprecedented period. 

 

 


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"I have a farming operation that can be very complex. Americana Insurance Group understands my short, mid, and long term goals and molds these goals and needs into a simplified plan so I can focus more of my time on my farming operation and taking care of my clients."

-Kevin Poppel

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